1. During the beta
DTCSend is provided by Xploriz Digital FZ-LLC (“we”, “us”). Words defined in our Beta Terms mean the same here. The Service is free during the beta. We charge nothing, so there is nothing to refund. The rest of this policy applies once paid plans start.
2. Who sells paid plans
Paddle.com is the Merchant of Record for all our orders. Paddle is the authorised reseller of DTCSend: it takes your payment, and handles tax, invoices and refunds. Paddle’s buyer terms and refund policy also apply to your purchase. If they give you more than this policy, you keep the better right.
3. If you change your mind
You can ask for a full refund, for any reason, within 14 days of the payment date:
| What you bought | When the period starts | What is refunded |
|---|---|---|
| Monthly or annual plan, first payment | The payment date | The full payment |
| Monthly or annual plan, renewal | The renewal date | That renewal payment |
| Add-on pack (extra emails or images) | The payment date | The full payment |
After that period, a part-used month or year is not normally refunded, and you keep access until it ends. Paddle may still refund at its discretion. A refund ends the plan it relates to, and any unused allowance or pack it paid for.
4. How to ask
Go to paddle.net and choose “Request refund”, or use the link on your Paddle receipt. Paddle sends the money back, normally to the way you paid. If you get stuck, email hello@dtcsend.com and we will help.
5. Cancelling
You can cancel a plan at any time. It stays active until the end of the period you have paid for, and you are not charged again. Cancelling does not delete your brands or hosted images: section 9 of the Beta Terms explains when they are removed.
6. Fraud and abuse
We or Paddle may decline a refund where there is clear evidence of fraud or abuse of this policy, for example repeatedly buying, using a full allowance and asking for a refund, or a chargeback for a payment that has already been refunded.
7. If we end a paid plan
If we end the Service or your plan early, for a reason other than your breach of the Beta Terms, you get back the unused part of what you paid in advance.
8. Rights the law gives you
The Service is for business use only. If the law where you are gives you rights that cannot be excluded, such as the 14-day right of withdrawal for consumers in the EU, EEA or UK, this policy does not limit them.
9. Changes
This policy has a version number and date. The version in force on the date of a payment applies to that payment.